Returns & Exchanges
Effective Date: 1st January 2025

1. Our Policy
At RAD, we want you to love our wooden toys as much as we do. If you’re not completely satisfied with your purchase, we offer returns and exchanges under the following conditions:

2. Eligibility for Returns & Exchanges

• Items must be returned within 1 days of delivery.
• Products must be unused, in their original packaging, and in resalable condition.
• Proof of purchase is required.

3. Non-Returnable Items
The following items are not eligible for return or exchange:

• Personalized or custom-made products
• Sale or clearance items
• Gift cards

4. How to Initiate a Return or Exchange

• Contact our customer support team at hello@rad-wood.com to request a return authorization.
• Ship the item(s) to the address provided in the return confirmation email.
• Customers are responsible for return shipping costs unless the item was defective or incorrect.

5. Refunds

• Once we receive and inspect your returned item, we will process your refund within 2 business days.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable.

6. Exchanges

• If you need a different product, please return the original item and place a new order.
• Exchanges are subject to product availability.

7. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 1 day of delivery.
• We will arrange for a replacement or refund at no additional cost.

8. Contact Us
If you have any questions or need assistance, reach out to us at:
Email: hello@rad-wood.com
Phone: +91-9844553500
Address: UB City, Bengaluru India 560001