How can we help you?

Have a question? Check out our FAQs for quick answers to common inquiries about our RAD wooden toys, orders, shipping, and more.
If you don’t find what you’re looking for, feel free to reach out—we’re happy to help!

Our exchange policy typically covers a specific period after purchase. If it has been a year since your purchase, an exchange may not be possible. However, we’d love to see how we can help! Please check our FAQs or contact our support team with your order details for further assistance.

Our return policy generally requires products to be in their original, unused condition with packaging intact. If the product has been opened and partially used, it may not be eligible for a return. However, we’d be happy to review your situation—please check our FAQs or contact our support team for further assistance!

There may be limits on returns depending on the specific terms of our return policy. Typically, returns are allowed within a set period and for a reasonable number of items. For detailed information, please refer to our FAQs or reach out to our customer support team to clarify any questions about return limits. We're here to help!

For returns, we generally require the original packaging to ensure the product is returned in good condition. However, if you no longer have the packaging, please reach out to our customer support team. We’ll review your case and see how we can assist you. For more details, feel free to check our FAQs!

We typically do not offer refunds for digital downloads or subscriptions, as they are non-returnable once accessed or used. However, if you experience any issues, please contact our support team. We’ll be happy to review your case and assist you further. For more details, feel free to check our FAQs!

Personalized or customized items are generally non-returnable due to their unique nature. However, if there’s an issue with the product, such as a defect or error on our part, please reach out to our customer support team. We’re happy to review your case and find a solution. For more information, check our FAQs!

If you change your mind after confirming a pre-order, please reach out to our customer support team as soon as possible. Depending on the status of your order, we may be able to assist with a cancellation or change. For specific details, refer to our FAQs or contact us directly for further guidance. We're here to help!

We do not typically charge a restocking fee for returns. However, please refer to our FAQs or contact our customer support team for more specific information about our return policy, as some exceptions may apply depending on the item or situation. We're happy to assist you with any questions!

No, you can not typically return a gift even if you don’t have the receipt! As long as we can verify the purchase through other means (like the order number or original payment method), we may be able to assist with the return. For more details, check our FAQs or reach out to our customer support team!

Didn’t find the answer?

We're here to help! If you couldn't find the information you were looking for, feel free to reach out to us.
Our team is happy to assist you with any questions or concerns. Contact us via email, chat, or phone, and we'll get back to you as soon as possible!

Subscribe our newsletter to get latest news.

Subscription Form
Back To Top
Item 0.00
Loadding...